The last few months have been incredibly challenging, but we want to reassure our customers that your health and safety, along with that of our staff members, is our priority. In line with government instructions to stop non-essential travel and social contact, we have temporarily suspended all our face-to-face free consultations, home surveys and professional fitting service. However, we are still working and are more than happy to discuss any questions you may have about shutters for windows.We are proactively monitoring the situation very carefully and aim to be back measuring and fitting shutters as soon as it is safe to do so. In the meantime, we’ve put together some of the most frequently asked questions we’ve had from both existing and new customers during this difficult time.I’ve already ordered my high quality shutters. Will I ever get my shutters installed?Yes, you most definitely will. If you are an existing customer, then we’d like to reassure you that your shutter order is safe and ready to be completed as soon as we are able to. Although, there is likely to be a delay in getting your shutters fitted, we will make your order a priority once it is safe for us to visit people’s homes again. We’d like to take this opportunity to apologise for this delay and promise to keep you full informed of any developments. In the meantime, if you do have any questions or concerns or would just like an update, please give us a call on 01865 570258 or email email@example.com. Is this going to have an impact on lead times?The good news is our supplier in China is completely back to normal and has everything in stock, so our lead time is around 10 weeks. This is far better than most larger shutter companies. And for your peace of mind all our shutters are being fully fumigated when they arrive in England, so you don’t have to have any concerns about health and hygiene. So, can I still order shutters at this time?The answer is most definitely yes. We are currently still working as an online business, so while we can’t complete any shutter installations, you can still look through our full shutter range, decide which of the styles you prefer and request a quote. We are also more than happy to book in a rough appointment time for when this situation is all over. Currently, our online service includes:Consultation either online or over the phone to discuss functionality, suitability, design and colour options.Full instructions on how to take your own basic measurements Estimated quotes on shutter costs As soon as the Government says it is safe, we will arrange a home appointment to take final measurements to ensure your shutters are a perfect fit.What type of quality shutters for windows do you offer?As Oxford’s local shutters for windows specialist, we supply high quality, made to measure shutters to suit any window or door.If you aren’t sure which shutter style would be most suitable for your home, we are here to give you the most honest, valuable and experienced advice.Full height shutters are one of the most common styles of shutter we supply and install, and add a timeless design feature to any room. Or maybe you would prefer tier on tier shutters, which provide a similar look to full height shutters, but give you the flexibility to open the top half completely separate to the bottom section.And then there is the minimalistic and stylish half height design of café style shutters, suitable for kitchens, living rooms and bathrooms where you want a great combination of both privacy and light. Whether you’ve got beautiful bay windows or shaped windows which require handcrafted, bespoke quality products, we are here to discuss your requirements, send you photos of your chosen designs and talk through the different shutter prices. And if you’re looking for some inspiration, take a look at this brochure which gives an overview of designs, styles, materials and colours.What if I have any more questions?Whether you’re an existing customer wanting an update on their order or a new customer wanting some advice or to know how much are shutters for windows, we would be delighted to hear from you. You can either call us direct on 01865 570258 or email firstname.lastname@example.org. As a family run business, we have many loyal customers, many who are now friends, and we greatly appreciate your support during this challenging time. We will continue to do all we can to support our customers and look forward to helping you transform your home once this is all over. In the meantime, we hope you all stay safe and well.